Daniel Lange

I am a designer who also know programming. I speak the same language as developers and business. I can see the big picture as well as delve into details and understand the consequences of technological decisions. With a technical background and an eye for structure, I act as a bridge between different teams. I love creating excellent user experiences that help people and give back to society.

I have experience understanding the needs of users, business, and technology and working to combine these elements into a coherent message. To me, design is about showing care for everyone involved.

I work in an organized manner, which helps me maintain an overview and get things done. I thrive on tackling complex challenges and am not afraid to ask questions to ensure progress and focus. Being inspired by colleagues and others is a great motivation for me. My goal is to contribute to an environment where creativity can flourish, and everyone feels included and valued

Experience

Work

Service Designer & Inclusive Design Lead Posten Bring Oct. 2021 - Present

Potentially the first in Norway to hold this role and responsibility. Led initiatives to raise awareness and competence in accessibility and universal design. Achievements include:

Raised awareness of universal design through a self-produced documentary film with colleagues, highlighting its importance beyond legal requirements.
Established a forum with the Norwegian Association of Disabled, and the Norwegian Association of the Blind.
Secured endorsement for further work from executive management.
Created and managed a user panel with diverse functional needs.
Organized internal and external breakfast seminars and lectures.
Shared my experiences and insights at the Yggdrasil Design Conference 2023 and authored a blog post for Uutilsynet (The Authority for Universal Design of ICT).
Established a routine for team visits to enhance awareness, competence, and holistic responsibility across teams.
Nominated for the CEO's Improvement Award 2023.
Developed corporate-wide procurement requirements for universal design and guided their evaluation in tender processes.
Formulated corporate policies to anchor legal and organizational requirements for product teams.

More work experiences

Service Designer Posten Bring March. 2018 - Oct. 2021

Worked in product teams for home deliveries and mailboxes. Served as design lead, contributing to:

Mapping customer journeys, pain points, and insights.
Acting as an ambassador for the innovation model Posten Helix, centred on user involvement.
Launching a new tracking interface addressing customer needs while engaging external customers and delivery drivers.
Continuously measuring customer satisfaction and suggesting adjustments based on customer needs.

UX Designer and Frontend Developer Geta Digital Aug. 2016 – Feb. 2018

Part-time UX designer and frontend developer at a consultancy specializing in developing e-commerce solutions for Norwegian and international stores.

Founder and Managing Director Apex Solutions Aug. 2013 – June 2017

Founded my own company which designed posters, websites, and similar products for private and business clients.

Assistant (vit.as) University of Oslo Jan. 2016 – March 2017

Assisted at the Study Lab in the Department of Informatics. Responsibilities included coordinating and organizing various student-related events and acting as a liaison between student associations.

Service Staff Aktiv365 Jan. 2013 – July 2024

Worked as a receptionist at a fitness studio while attending high school.

Managing Director Bånd for Livet UB Oct. 2012 – May 2013

Led a youth enterprise selling bracelets to support the Organ Donation Foundation and promote awareness about organ donation. Gained experience running a company and won several awards in the regional championship for marketing, website design, and 2nd place as the best youth enterprise.

Volunteering

Technical Manager VATSIM Scandinavia Sept. 2019 - Present

Volunteered as the technical manager for all web and development-related projects for a sub-division of the VATSIM community (Virtual Air Traffic Simulation Network). Responsibilities included:

Ensuring stability, security, and privacy.
Replacing outdated and maintaining new Linux server infrastructure.
Developing new services using Laravel.

More volunteering experiences

Co-Organizer Norway Live Jan. 2023 - Present: Responsible for organizing Norway’s annual flight simulator enthusiasts' meetup. Tasks included venue arrangements, creating print material, and practical planning.
Training Manager Norway VATSIM Scandinavia Nov. 2021 – June 2024: Volunteered to facilitate training for virtual air traffic controllers
Board Member Youth at Posten Bring Oct. 2021 – Present: Co-founded a network for young employees at Posten Bring. Responsible for arranging educational and social activities.
Volunteer Posten Bring Pride Jan. 2022 - Present: Member of the organizing committee, contributing to the Oslo Pride related pre-party for all Posten Bring employees.
Student Organization Leader UniPlay Oct. 2014 – Feb. 2016: Founded a student organization at the University of Oslo to fill an unmet need. Focused on students interested in gaming and the social environment around it.

Education and courses

Artificial Intelligence Elements of AI July 2020

The Elements of AI is a series of free online courses created by Reaktor and the University of Helsinki. NTNU provides the course in Norwegian. Equals to 2 ECTS.

Master's degree (M.sc.) University of Oslo 2017 - 2019

Informatics: design, use, interaction

Thesis: "Service Design: Understanding the User Experience of Flexibility in Package Tracking"

Bachelor's degree (B.sc.) University of Oslo 2014 - 2017

Informatics: design, use, interaction

High School Akademiet Bergen 2011 - 2014

With specialisation in Media and Communications

Portfolio

Hands with different skin tones forming a heart

Inclusive Design

Working with service teams to give them the tools and knowledge they need to create inclusive products. Also creating awareness of inclusive design in the organisation.

See my LinkedIn posts

A man picking up a package from their mailbox

Package to mailbox

Worked at Posten with customer journeys and mapping the pain points of Package to Mailbox service (Pakke i Postkassen). Design lead in the team.

An delivery lady holding a package and a handheld scanner

Home Delivery

Worked at Posten mapping out customer journeys, insight, interviews and more to create a better home delivery experience without being stuck at home. Design lead in the team.